beqom offers flexible customer services and support options for customers deploying business critical solutions based on our application suite.
We have packaged these customer services options to provide our customers with the best available expertise to increase productivity, maximize uptime, and reduce operational costs, while providing accelerated IT service quality for our customers.
The beqom Saas 2.0 annual fee has been designed to cover all elements necessary to make our customers successful during the entire life of the beqom - customer relationship. With this approach in mind, beqom's "Success Included" support included in the annual fee.
beqom's "Success Included" offering features the following:
- Application Operations
- Application Maintenance
- 9-5 Support
- Ticketing System Access
- Infrastructure services
- Product Updates
Advanced and Premium support packages are offered and tailored to the specific demands of each customer which fall outside of our "Success Included" offering.