Fast Food Success Story

Fast food giant serves up fast and efficient compensation processes 

One of the most recognizable brands in fast food restaurants worldwide, this company serves tens of millions of people daily, with global revenues in the tens of billion dollars. This country operation is one of the company’s most profitable, operating since the 1970s and serving more than 40 million customers per week.

As the company was enhancing the customer experience with digital innovation, it was also streamlining and digitizing back office processes. This increased operating efficiency contributed to improved profitability, lower expense ratios, and a higher stock price.

In line with these initiatives, the HR team sought to add value to the workforce and improve operations by digitizing its compensation process for efficiency, compliance, and better decision making.

Challenge

Slow, manual compensation processes create risk exposure

Like many companies, this operation was managing the salary review and bonus allocation processes for its corporate employees using spreadsheets and email. These manual processes were time consuming and carried risks related to accuracy and compliance. For example, the salary review process required one full month to prepare and another full month to complete, using a manual extract from the payroll system into Excel, followed by manually implemented complex calculations in Excel. 

In the spreadsheet environment, the company faced the risk of calculation errors or version control issues, as well as a lack of transparency and controls required for compliance reporting. Manually generating reward letters and using email to communicate and distribute the letters further added to the cumbersome nature of the process and to the difficulty of tracing the process of calculating and approving compensation decisions.

HR sought to digitalize the process to remove the manual tasks and decentralize the review, with the aim of delegating the role to managers and speeding up the compensation cycle.

Solution

Digital solution streamlines rewards processes and speeds comp cycle

The HR team chose the beqom Total Compensation solution to digitize the salary and bonus compensation management processes for its head office employees. Using beqom, it replaced the former Excel-based solution with a centralized platform that gives managers direct access to compensation and performance information so that they can make informed decisions about fair and effective pay for their staff. 

An automated approval process ensures accountability and transparency in the compensation process. Reward letters are generated and distributed automatically to keep staff informed about their remuneration and to ensure they have visibility into exactly how their compensation was calculated.

Benefits

Efficient, fair, and compliant compensation

The automated solution saves time for HR and managers alike, while providing:

• Faster compensation cycle times, reducing workload for HR and managers
• Improved accuracy and fairness in pay
• Efficiency and cost savings to support increased profitability
• Motivated employees who see link between performance and pay
• Reduction in questions about compensation decisions
• Transparency in compensation processes to support compliance and reporting