beqom, a cloud-based compensation software provider, has announced the appointment of Katherine Porras as Global Head of Customer Success. Formerly Head of Customer Care at beqom, in her new role Ms. Porras will be working with customers to ensure they are realizing maximum value from their beqom solution and achieving business success.
“Katherine is well known to much of our customer base from her previous roles in project delivery, support, and aftercare,” says Stephan Pohl, beqom COO. “Her deep experience with the solution and the needs of our customers make her the perfect person to guide customers in their engagement with beqom to ensure their continued success as we grow together.”
“We strive to guide engagements in a way that helps every customer to achieve outstanding results in managing their compensation processes,” says Ms. Porras. “In the past I approached this at an operational level by advising on best practices, managing project delivery, and ensuring ongoing customer care. I am now excited to work with customers on a more strategic level to help them get the most from the beqom solution and develop a road map to manage the future of rewards.”
Ms. Porras has been with beqom since 2012, and previously held several software industry positions as a business analyst and customer facing software implementation engineer. She holds a Master of Sciences and Technology degree in Computer Science from Université de Technologie de Compiègne and a Certificate of Advanced Studies in Business Strategy from Business School Lausanne.
With beqom’s growing global footprint across industry sectors, the promotion of Ms. Porras to the top customer success role underscores beqom’s commitment to helping companies adapt to changing times, as the world’s leading companies move to digitize human resources functions such as compensation management.